Later this month, our agency undergoes our Council on Accreditation review process (an every 4 year monitoring of the standards we comply with to show we are a quality agency). Our site is expected to have two different days of visits, Saturday May 22 and Tuesday May 25th. We are awaiting the exact details. Case records are being requested to gather to bring to Charleston (the main administrative office). And staff have been "prepped" as to what to expect from the monitoring visits.
In June, we have a federal monitoring visit for the Basic Center Program. Two folks will visit and interview staff and people connected to the program, review records, and review our program in the community.
These sorts of quality assurance visits are consuming of staff's time and energy, but are valuable in terms of gauging how we are doing.
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